Unlike other. Clearly differentiate between card-present and card-absent transactions by noting mail, phone, and internet. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Below is a list of Mastercard chargeback codes used in eCommerce. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Use standard authorization criteria with Issuer retaining chargeback rights: 7: CAVV failed verification (attempt) – Issuer approves authorization:. Chargeback /Dispute; Merchant Response. 9% with at least 100 total disputes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. FR6 Partial Immediate Chargeback Program. A chargeback happens when a customer requests for a transaction to be. Paymentology will submit the chargeback using the appropriate chargeback reason code. 12. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. Clerical Acquirer Use of Message Reason Code 7623. But, it could be up to 540 days, in some situations. Here's a list of all the current Visa reason codes: Chargeback Code. 70 (1) Card Recovery Bulletin. The merchandise was as described or was not defective. While the updates have been published, they do not go into effect until Oct. Below are some examples of more common reason codes. 70: Account Number on Exception File: 71: Declined Authorization: 72: No Authorization Obtained: 73: Expired Card: 74:Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. . The cost of fraud relative to the transaction amount also increases by 12%. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. Once you receive this notification, you have 11 days to submit a response. Chargeback reason code 10. Invalid Reasons for a DisputeACH Return Codes. The reason code. Codes are not often shared between issuers which means it can be difficult to remember the details of each. Nevertheless,. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Each card issuer follows their own standards for defining reason type, code and its format. This code indicates a counterfeit card was used to make a purchase from a card-present merchant who didn't scan the card's EMV chip. Chargeback reason code 13. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. [MasterCard Reason Codes 4853, 4855, 4859;. Duplicate Processing - 81How you respond is determined by the chargeback reason code: Embed This Graphic. Visa groups its various reason codes into several broad dispute categories. Proof you have already refunded the transaction and credited the cardholder’s account. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. All received credit card disputes include a reason code. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)There are over 80 unique return codes, and each one represents a different type of return. It is associated with a chargeback reason code, and it is specific per Card Scheme. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. chargeback: The buyer filed a chargeback with the credit card issuer. So if the bill before tip is for $70. The network hasn't wholly disallowed some old codes. M49 Vehicle Rental – Theft or Loss of Use. These companies can also handle the entire representment process. The newer system is designed to. 1210 3. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. The rules and process for this stage vary by card brand and chargeback reason code, and may also incur additional fees, so merchants should verify the process. Chargeback companies can assist merchants in navigating these processes, and work with them to develop a comprehensive chargeback prevention strategy. A chargeback Reason Code 70 is typically issued when a merchant has processed a transaction that falls below its floor limit and either did not check the exception file or received a negative response. 3. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YESChargeback reason codes. Date Option. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. With that said, you still need to understand the reason codes with any chargebacks from Amex. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. Valid chargeback reason codes are defined in UDC 03B/CB. chargeback: The buyer filed a chargeback with the credit card issuer. Try Shopify free for 3 days, no credit card required. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Overall returns (all codes): 15%. Please note that the most common Chargeback reason code for Allocation disputes is 10. 3 is the less common version for card-present transactions. Chargeback Reason Code. List of reason codes supported by Pega Smart Dispute for Issuers in MCOM are as following: Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. 65%: 4. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. Every chargeback is filed with a reason code that identifies the given reason for the dispute. Some credit card companies also include a short phrase describing the code and chargeback. F02. com. Region Only) 4855 Goods or Services Not Provided. A reason code is how banks categorize the reason for a chargeback. FR6 Partial Immediate Chargeback Program. 1 Merchandise/Services Not Received. The chargeback can be for the total transaction amount or a lesser amount. 2 Merchants who believe they have received an invalid chargeback under reason code 13. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. This can be transaction receipts, proof of. Last updated: October 15, 2019 . The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. ”. The purpose of reason codes is to help merchants realize the intent of a consumer’s dispute; however, if they are attempting to obtain goods/services for free, they do not provide any meaning. Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift; Reason code 4834 – ATM Dispute; Chargebacks filed with these reason codes are supported by a great deal. If more information is needed, you’ll either receive an Inquiry or a Chargeback. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. By entering your email, you agree to receive marketing emails from Shopify. In fact, 91. C RAM Minimum 1 GB RAM Supported Browser Microsoft Internet Explorer 11. As we mentioned, Visa dispute time limits for merchants are straightforward. A few reason codes allow for shorter timeframes. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). MasterCard does not have an equivalent reason code. Chargebacks911® can help your business manage all aspects of chargeback reason codes, with proprietary technologies and experience. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. They make it easier for originating and receiving financial institutions to spot and communicate payment failures. . United States. S. We say the given reason because it may or may not reflect the true reason. For example, most cardholders can only file a chargeback within 120 calendar days of the initial transaction. Protect stored cardholder data. Apparel retailers and suppliers must proactively address chargeback issues. Reason Code 03. That suggests that in the times when merchants. non_receipt: The buyer claims they didn't get the goods or services. 1: Card Recovery Bulletin. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. 1. There are two parts to this. VCR Dispute Reason Code 10. Reason. 00, an authorization should be requested for $70. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. However, Visa is the largest card brand in both the United States and the world. Updated these Visa Chargeback Codes: 30, 62, 85. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. Here are some chargeback reason codes by card type. The cardholder claims they were charged multiple times for a single transaction. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Betty's issuing bank assigned chargeback reason code 10. 5%. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. 1 Maestro chargebacks are still processed on legacy Chargeback processing as Maestro association has not switched onto MCOM interface yet. The list of chargeback reason codes in this article is organized by card brand and type of dispute. 2. 196 Please note that the most common Chargeback reason code for Allocation disputes is 10. M10 Vehicle Rental – Capital Damages. This chargeback may be inverted, if the merchant provides sufficient information such as the transaction date, a valid authorization code or a proof that a credit was issued. All of Visa’s existing reason. Reason code 4870 refers to the broad category designated “No Cardholder Authorization. But, merchants should be aware that, eventually, everyone will be required to use the new designations. This scenario applies when the arbitration was raised by either the Issuer or the Acquirer. During an economic recession, the average percentage of revenue lost to a fraudulent transaction increases by 39%. 02/10/16 Added Debit Chargeback Reason Codes. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. 2 falls under the “Processing Errors” category. WEX began issuing chip cards in Q4, 2020. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. It is a valuable resource for anyone involved in the payments industry. R03 Insufficient Reply. It can range from 60 to 120 days from the billing date. Thus, the easiest. Learn about the different chargeback reason codes and what they mean. VISA 70 Card Recovery Bulletin or. 18167 US Highway 19 N Clearwater, FL 33764 877. EMV has been a mostly global standard since 2004. Updated Visa Reason Codes. Chargeback Reason Codes by Scheme. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. 1: Use the corresponding dates from the invoice. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. . English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. M49 Vehicle Rental – Theft or Loss of Use. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. Floor limits are typically specified in merchant processing agreements, and the exception file is part of the merchant bank's or the merchant account provider's. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. 0 rule changes take effect April 15,. 5 Visa Fraud Monitoring ProgramThe chargeback debit usually occurs a few days after you receive the NoC. . F01. FR2 Fraud Full Recourse Program. The most popular type of disputes of the chargeback category. 1 Quick Reference Lead. Include any terms relevant to the transaction, including return, cancellation and. A chargeback happens when a customer requests for a transaction to be reversed. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. The shorthand description is “Card Recovery Bulletin or Exception File. Reason Codes: 22 / 23 / 32 / 35. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. There are several reasons why many merchants turn a blind eye to suspected return fraud. Below is a list of Mastercard chargeback codes used in eCommerce. message. 4854 Cardholder Dispute—Not Elsewhere Classified (U. , the MCOM Collaboration Layer. S. MASTERCARD Reason Code Description. Discover uses unique codes to explain those reasons to merchants. You can learn more about each one by visiting the Mastercard Chargeback Guide. Today, it’s one of the most widely used codes, but Pullen said that’s because agents often slap it on. 00. For example, some reason codes offer cardholders over a year to file. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. 00, an authorization should be requested for $70. The codes also appear on financial reporting associated with disputes. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. It can range from 60 to 120 days from the billing date. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. 3 applies when a cardholder claims a charge—made in a card-present environment—was. 70 Chip liability shift – the cardholder denies authorising or participating in the disputed transaction. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). It was originally just one facet. Free Download. Card networks send these codes to merchants to indicate why a chargeback has been filed. The keys to this are improved communication, enhanced customer satisfaction measures, and effective dispute resolution when necessary. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Mastercard chargeback reason code 4870 falls under the “Fraud” category. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. American Express . This will be referenced in the chargeback notice you received. Visa chargeback reason code 10. Reason codes vary by card brand. For example, a debit may have been processed instead of a credit, or a credit processed instead. Cause. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. 70. ©For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. 1 falls under the “Fraud” category. Mastercard Chargeback Reason Code 73: Duplicate Transaction. reason code information. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. Reason code 83 represents a chargeback categorized as. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Reason Code 12. Reason Code 11. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. The charge you submitted did not receive a valid authorization approval code for the amount of the. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. For defective or “Not as Described” reason codes. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. 1 – EMV Liability Shift 10. 3 No Authorization. FR4 Immediate Chargeback Program. 11, 16. If using any other currency than this, it should be equivalent to the specified amount. 10. Visa chargeback reason code 75 falls under the “Consumer Disputes” category. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. This chargeback may be inverted, if the merchant provides sufficient information such as the transaction date, a valid authorization code or a proof that a credit was issued. Always swipe the card once in the direction of the arrow shown on the reader. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing 70 (1) Card Recovery Bulletin. 5% decrease: Mexico: 10. Chargeback prevention strategies vary based on the reason for the. It’s even more frustrating if you don’t understand what the chargeback code means. 196Merchants who believe they have received an invalid chargeback under reason code 13. This code tells you why the customer or bank initiated the dispute. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. The following are some examples: Visa Reason Code 13. Take, for example, a reason code 4853 chargeback claiming that. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. 6. 1. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Here are some chargeback reason codes by card type. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. It gets worse. If you don’t reply in time or with . In the case where goods or services are to be delivered, Cardholders can disputeVisa chargebacks can be a major inconvenience for merchants. While the format of chargeback reason codes varies. ” This indicates a transaction was processed using a card that Visa listed as stolen or counterfeit. ”. Code 13. Counterfeit Fraud Chargeback Condition All of the following: • The cardholder contacted the issuer. Reason code 83 represents a chargeback categorized as. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. Spot these types of chargebacks using the below reason codes. Unlike other. UA02 Fraud – Card Not Present Transaction. . 1Chargeback Reason Codes by Industry. Chargebacks. Oftentimes, the reason code assignment is based on limited knowledge and insight. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. /HealthCare IIAS Auto-sub Data Retrieval Request 70 Int'l only Effective Change Date AMEX F24 FR4 FR5 M01 M04 M10 P01 P04 P05 R03 R13 Duplicate Billing Captial damages M19 Offset adjustment Non. 3. What is the chargeback reason code? Chargeback reason codes are alphanumeric codes developed by banks to help cardholders select the reasons for filing chargebacks. Now, 10. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. 70% + 10¢ Visa Credit Card. Issuer ACS unavailable - Visa generated CAVV. Check the chargeback reason code. A new 4 byte reason code will be used moving forward. Either the acquiring or issuing bank could initiate the chargeback. The shorthand description is “Incorrect Transaction Code. for chargeback reason code 4863 (Cardholder Does Not Recognize). Visa Chargeback reason code 72 is applied when merchant didn’t take approval before transaction, or obtained it after transaction date. Technical. Use clear and consistent billing descriptors. Chargeback Visa Reason Codes more detail here. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). The system uses the business unit on the invoice in conjunction with the object account to locate the proper trade account. The shorthand description is “Incorrect Transaction Code. Those reasons are explained through the corresponding reason codes. 4853 – Cardholder Dispute – Credit Posted as a Purchase. In 2021, the last parts of the EMV liability shift finally rolled out, removing the exception for self-service fuel pumps that had been in place since the beginning of the shift. 4841 Canceled Recurring or Digital Goods Transactions. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. EN. ’A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. Discover: Reason Code 4755 Non-receipt of goods or services. non_receipt: The buyer claims they didn't get the goods or services. The merchant did not receive any returned merchandise. We say the given reason because it may or may not reflect the true reason. Merchant must provide proof of authorization. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Never swipe a card back and forth or at an angle, as it may cause the reader to misread the stripe. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. [MasterCard Reason Codes 4853, 4855, 4859; Visa. 7 falls under the “Consumer Disputes” category. Click on “report a problem” and select the transaction in question. Track ROI with savings and win ratios at your fingertips. Card networks send these codes to merchants to indicate why a chargeback has been filed. This extra step can be frustrating for Card Members and lead to lost sales. If you leave this processing. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Chargeback time limits vary depending on the reason for the dispute. The first liability shift went into effect in October 2015 and covered almost all card-present transactions except for those that take place at ATMs and gas pumps. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Card Number: Alphanumeric: The first 6 digits, followed by. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Across open networks and include account numbers sent over email, instant messaging, text, or chat. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. 1=1010,. Pre. 3: Goods or services were not as described: C31: RM: 13. Reason Code 04. You’ll put that reason code, the transaction amount and authorization number, and state that the. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Reason Code 02. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. Message. PCI DSS v3. Proof you have already refunded the transaction and credited the cardholder’s account. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. American Express chargeback reason code C42. For example, 'R04' indicates that an invalid account number was. During this process, the representative of the institution examines the reasons’ list. Cancel a timeshare within 12 days of the receipt or contract date. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. “Visa has 28 different reason codes. Each code corresponds to an issue or problem. Values are: Blank: Use the draft G/L date. Chargeback. During an economic recession, the average percentage of revenue lost to a fraudulent transaction increases by 39%. All ACH return reason codes consist of the letter “R” followed by two. 7% decrease: Guadeloupe: 1. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. “It’s a lot tougher with Mastercard because they only use four main codes. This can provide important information to fight the dispute. Review your credit card processor’s policies to understand its chargeback dispute process. There are many chargeback codes that MasterCard uses in order to organize and streamline its chargeback process. Common reason codes Mastercard. You should always fight illegitimate chargebacks, but first make sure you have the right evidence. The list of chargeback reason codes in this article. Contact your point of sell-out dealer and make sure that your point of sell out terminal has been registered to authorize only for the check amount before the tip is added. The codes for each card brand are listed below along with the recommended documentation to provide. Reason Code: Numeric: Code for the chargeback request (see below). • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. Many subscription payment disputes are made under code 13. For example, Mastercard has a code which indicates a ‘consumer dispute. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. chargeback: The buyer filed a chargeback with the credit card issuer. High Level Visa Chargeback Dispute Flow. Mastercard Chargeback Reason Code 71: Disputed Amount. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. In fact, the same thing could be said of other chargeback reason codes, too.